Privacy Policy

Last updated: August 24, 2026

At Katesay, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, place an order, or otherwise communicate with us.

Katesay operates its online store through Shopify, which provides the technology and infrastructure that enables us to offer our products and services to you.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Katesay, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.

• Payment information, including payment card details, transaction information, payment method, and payment confirmation. Payment information may be processed securely by our payment providers.

• Account information, including your username, password, preferences, and account settings, where applicable.

• Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your purchase history.

• Communications, including information you provide when contacting our customer support team or communicating with us.

• Device information, including information about your device, browser, network connection, IP address, and other technical identifiers.

• Usage information, including information about how and when you interact with or navigate our website and services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, such as when you create an account, place an order, contact us, or otherwise provide information to us.

• Automatically through our website, including through cookies and similar technologies when you browse or interact with our website.

• From our service providers, when third-party providers collect or process information on our behalf.

• From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Katesay, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your personal information to:

• Process and fulfill your orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Process returns, replacements, exchanges, and refunds.

• Provide customer support.

• Maintain and manage customer accounts, where applicable.

• Remember your preferences.

• Improve our website, products, and services.

• Provide a more personalized shopping experience.

Marketing and Advertising

Where permitted by applicable law and subject to your communication preferences, we may use your information to send promotional communications, including emails or text messages, and to provide advertisements or product recommendations that may be relevant to you.

You may opt out of promotional communications at any time by using the unsubscribe option provided in our marketing communications.

Security and Fraud Prevention

We may use personal information to:

• Protect the security of our website and services.

• Authenticate accounts.

• Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.

• Protect Katesay, our customers, and other users.

If you create an account, you are responsible for keeping your account credentials confidential. We recommend that you do not share your username, password, or other account information with anyone else.

Communicating With You

We may use your personal information to respond to customer inquiries, provide order updates, provide customer support, and maintain our relationship with you.

Legal and Compliance Reasons

We may use or disclose your personal information when necessary to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, resolve disputes, or protect our legal rights.

How We Disclose Personal Information

We may disclose your personal information to third parties where necessary for legitimate business purposes and in accordance with this Privacy Policy.

These parties may include:

• Shopify and service providers that help us operate our business, including payment processing, IT services, analytics, customer support, cloud storage, order fulfillment, and shipping providers.

• Marketing and advertising partners, where permitted by applicable law, to help us provide advertising and promotional services.

• Third parties when you direct or authorize us to share your information, such as when information is required to ship an order or when you use certain third-party integrations.

• Our affiliates or business partners, where applicable.

• Authorities or other parties when legally required, including in connection with legal proceedings, investigations, government requests, or the enforcement of applicable policies and terms.

• Parties involved in a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.

We do not sell your personal information for money. Any sharing of information for advertising or marketing purposes will be handled in accordance with applicable law and your available privacy choices.

Relationship With Shopify

Katesay's online store is hosted and powered by Shopify. Shopify may collect and process personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers, which may operate in countries outside your country of residence.

Shopify's handling of personal information is also governed by Shopify's own privacy policies and practices.

For more information about Shopify's privacy practices, please review Shopify's Consumer Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or platforms that are not operated or controlled by Katesay.

If you follow a link to a third-party website, we recommend reviewing that website's privacy policy and terms of use. Katesay is not responsible for the privacy, security, content, or practices of third-party websites.

Children's Privacy

Our website and services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action where required by law.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:

• Right to Access: You may have the right to request access to personal information we hold about you.

• Right to Delete: You may have the right to request deletion of certain personal information.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Data Portability: In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.

• Right to Manage Marketing Preferences: You may opt out of promotional emails or other marketing communications by using the unsubscribe option provided in those communications.

These rights may not apply in every situation and may be subject to legal limitations or exceptions.

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing your request.

Complaints

If you have concerns or complaints about how Katesay handles your personal information, please contact us using the details below.

Depending on your location, you may also have the right to submit a complaint to your local data protection or privacy authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled using legally recognized safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal requirements, or other operational considerations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the revised version on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Katesay
Email: hello@katesay.com

We aim to respond to customer and privacy inquiries within 1–2 business days.